Privacy Policy – My Renovation Center

1. Information We Collect

• Personal Information: Name, email address, phone number, and any details you provide when contacting us, requesting a quotation, booking a site visit, or subscribing to updates.
• Project Information: Property type, address or area, design preferences, budget, timeline, and other details relevant to your renovation project.
• Business Information (for commercial clients): Company name, position, and work contact details.
• Usage Data: IP address, device information, browser type, pages visited, referring/exit pages, and timestamps collected through standard web logs and analytics.
• Cookies & Similar Technologies: Small data files stored on your device that help us remember your preferences, improve performance, and analyze traffic. See Cookies below.

2. How We Use Your Information

• To respond to inquiries, provide quotations, and manage customer accounts.
• To plan, manage, and deliver renovation projects, including coordination with contractors and suppliers.
• To improve our services, website functionality, and user experience.
• To send service updates and—if you opt in—promotions or marketing communications (you can opt out anytime).
• To comply with applicable laws and regulations in Malaysia and to protect our rights, users, and the public.

Legal basis (Malaysia PDPA): We process personal data for purposes that are necessary, directly related, and not excessive in relation to our business functions (e.g., providing quotations and carrying out renovation works) and with your consent where required.

3. Sharing of Information

We do not sell or rent your personal information. We may share information:

• Project Partners: With vetted subcontractors, designers, architects, or suppliers strictly as needed to deliver your project.
• Service Providers: With hosting, analytics, CRM, and customer support vendors who process data under our instructions and safeguards.
• Legal Requirements: When required by law, regulation, court order, or government request in Malaysia.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, subject to confidentiality safeguards.

4. Data Protection & Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights (Malaysia PDPA)

Subject to applicable law, you may:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us using the details in the Contact Us section. We may need to verify your identity and may charge a reasonable fee where permitted.

6. Cookies & Similar Technologies

We use cookies to remember your preferences, improve site performance, and analyze traffic. You can manage cookies through your browser settings. Disabling certain cookies may affect site functionality.

• Essential cookies: Required for core functionality (e.g., form submissions).
• Analytics cookies: Help us understand how visitors use our Site.
• Preference cookies: Remember choices such as language or region.

If we deploy third-party tools (e.g., analytics, maps, video embeds), those providers may set their own cookies according to their privacy policies.

7. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We recommend reviewing their policies.

8. Retention of Data

We retain personal information only as long as necessary for the purposes stated in this Policy, to comply with legal obligations, or to resolve disputes. When no longer required, we will take steps to delete or anonymize the data safely.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate action.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page periodically.

11. Contact Us